Skills
Customer Support ( EMAIL / VOICE)
5-10 Years
Marketing > Telemarketing > Outbound Sales
Less than 6 Months
2-5 Years
Compliance
2-5 Years
Appointment scheduling
1-2 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
1-2 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
5-10 Years
Crm software
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Customer Associate II
Manulife Business Processing Services
·
November/2024
–
Present
Handled 401(k) retirement account inquiries, transfers, and withdrawals. Ensured compliance with financial regulations and provided retirement plan guidance to clients.
Customer Service & Technical Support
Afni Phil
·
May/2024
–
Present
Supported telco services including mobile, internet, and billing. Troubleshot connectivity issues and navigated multiple systems for customer resolution.
Appointment Setter
Premium Solar
·
April/2024
–
Present
Conducted outbound prospecting calls and qualified potential clients. Scheduled consultations and logged interactions in CRM software.
Customer Service Associate
Concentrix
·
April/2022
–
Present
Managed financial account inquiries, deposits, and withdrawals. Investigated fraud concerns and ensured compliance with security standards.
Customer Service Associate
Ibex Global
·
November/2021
–
Present
Processed retail orders, returns, and shipment tracking. Assisted patients with billing, claims, and appointments in healthcare sector.
