Personal Injury Intake Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Personal-injury intake specialist with 2+ years running live intake calls with injured and distressed callers. I screen 200+ inquiries a month for liability, injuries, treatment, and insurance coverage, and convert 55% of qualified leads into signed retainers.

At Rosen Injury Lawyers, I qualified leads by phone, email, and chat, followed up on missed calls within 48 hours, escalated statute-of-limitations and treatment-gap concerns to attorneys, and tracked retainers in Lead Docket with 99% accuracy. At Alliance Litigation Funding (via BruntWork), I summarized recorded calls to speed funding decisions, flagged high-risk cases for underwriter review, and worked with attorneys and paralegals to collect medical records and police reports.

Calm and empathetic, with thorough documentation in Google Workspace and Smartsheet. Remote-ready with a backup laptop, UPS, backup internet, and a noise-canceling headset. Available for U.S. Eastern Time hours; open to other schedules.

Skills & Experience

Skills

Active Listening 2-5 Years

Client Communication 2-5 Years

Client Intake & Screening 2-5 Years

Conflict Resolution & De-escalation 2-5 Years

Project Management > Smartsheet Less than 6 Months

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Pipeline Management 1-2 Years

Medical Records Coordination 6 Months to 1 Year

Google Workspace 1-2 Years

Customer Service>Sales 2-5 Years

Assessment 1-2 Years

Experience highlights

Case Manager and Intake Specialist

Alliance Litigation Funding · April/2026 – Present

Flagged 15+ high-risk cases monthly for underwriter review. Accelerated funding decisions on 30+ personal-injury cases by summarizing recorded calls. Coordinated with attorneys to collect documentation, maintaining 98% completion.

Intake Specialist

Rosen Injury Lawyers · August/2024 – Present

Qualified 200+ potential clients monthly against intake criteria. Converted 60% of qualified leads into signed retainers. Reduced lost-lead rate by 20% with 48-hour follow-ups. Protected statute-of-limitations cases by escalating concerns.

Sales Advisor

Concentrix · July/2023 – Present

Grew upsell revenue 15% with 95% customer satisfaction rating by matching Apple products to customer needs on 50+ weekly support calls.

Virtual Assistant / QA Analyst

Start Virtual · October/2021 – Present

Raised appointment-call quality scores 10% through call audits. Maintained zero scheduling conflicts across 3+ client calendars with daily checks.

Customer Support / Sales Rep

IQOR · March/2021 – Present

Retained 80% of at-risk subscriptions by de-escalating service concerns and recommending fitting gadget plans to customers.

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