Credit Analyst

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I bring a unique combination of credit analysis expertise, exceptional attention to detail, and customer service experience.

Skills & Experience

Skills

Technical / computer support 5-10 Years

Credit Analysis 2-5 Years

Cuatomer Support 5-10 Years

Experience highlights

Credit Analyst

Citibank · July/2015 – Present

Managed credit facility maintenance for Citi Australia by processing credit approvals, facility updates, amendments, and account maintenance while ensuring data accuracy, policy compliance, and timely support to internal stakeholders. Maintained high-quality credit records, resolved discrepancies, and contributed to operational efficiency and risk control.

Quality Assurance Specialist / Subject Matter Expert /Team Leader

Teleperformance · June/2015 – Present

Evaluated technical support interactions for Telstra BigPond Internet, ensuring compliance with quality standards and customer service requirements. Delivered performance feedback, identified coaching opportunities, analyzed quality trends, and collaborated with operations to improve agent performance, customer satisfaction, and overall service quality.

Also led a team of Telstra Technical Support representatives, driving performance through coaching, quality management, and KPI monitoring. Imp

Technical Support

Teletech · February/2008 – Present

Delivered technical support for Verizon USA customers by diagnosing and resolving internet, Wi-Fi, router, modem, and connectivity issues. Performed remote troubleshooting, configured customer devices, documented support cases, and provided exceptional customer service while consistently meeting quality and performance metrics.

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