Virtual Assistant, Customer Service Representative

Verified

$10/hr

Message Bookmark

Outline

Looking for Part-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have been doing customer service jobs for eleven years dealing with customers from the US, Australia and Europe.

Skills & Experience

Skills

Customer Support 10+ Years

Experience highlights

Team Leader

VXI Global PH · February/2014 – Present

Specialization: Customer Service, Credit/Debit Card Validation, Consumer Protection/Fraud
Work Description: Coaching for CSAT, QA and behavioral issues
Real time monitoring the queue and status of agents in IEX and CMS
Handle Fraud/Consumer Protection Cases
Validate Credit/Debit Cards
Recommend process changes to clients

Notable Accomplishments:
- Awarded “Excellence in Leadership” for 2014

Customer/Technical Support

SITEL Philippines · January/2012 – Present

Work Description: Providing online technical and customer service support thru chat and email

Team Leader/Agent

Convergys · May/2005 – Present

Coaching agents towards development and supervising their daily performance
Handling multiple teams
Assisting agents’ inquiries real time
Monitoring the queue ensuring service level agreements are met
Responsible for special teams for special concerns

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In