Skills
Coaching
2-5 Years
Communication Skills
10+ Years
Adaptability
10+ Years
Analytical
5-10 Years
Conflict Management
5-10 Years
Logistics/Supply Chain Operations
1-2 Years
Decision making
5-10 Years
- Customer Service
10+ Years
• Time Management
10+ Years
Leadership And People Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
HR Metrics and KPIs
5-10 Years
Experience highlights
Team Lead
Fusion BPO Services Phils., Inc.
·
June/2023
–
Present
Supervised customer service team, ensured performance targets met, delivered excellent service, and enforced company policies and procedures.
Escalation Team
Fusion BPO Service Phils., Inc.
·
April/2017
–
Present
Handled complex, sensitive, unresolved customer issues requiring strong problem-solving, communication, and decision-making skills.
Call Center Agent
Fusion BPO Service Phils., Inc.
·
June/2015
–
Present
Handled customer interactions via phone, email, and chat. Provided information, resolved concerns, processed requests, and delivered positive customer experience.
Call Center Agent
Tech Mahindra Vcustomer
·
September/2013
–
Present
Call Center Agent
Qualfon
·
January/2013
–
Present
