CRM & Operations Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a HubSpot-certified CRM & Operations Virtual Assistant who helps growing teams keep their leads, client work, and daily operations organized. With a customer service background that includes key accounts support, I understand why timely follow-ups and clean records matter to the people on the other end.

I hold five HubSpot Academy certifications (Revenue Operations, Sales Hub, Service Hub, Marketing Hub, and Data Integrations) plus Make Foundation, and I work with HubSpot, ClickUp, Google Sheets, Google Workspace, and Make. My sample projects cover CRM setup, a client operations system, and a lead follow-up automation with built-in checks for missing details and duplicate emails.

I communicate clearly, document my processes, and keep work dependable and easy to hand off. Let’s make your operations easier to run.

Skills & Experience

Skills

CRM 1-2 Years

Communication 2-5 Years

- Customer Service 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 1-2 Years

- Zoom 2-5 Years

Account Executive > Microsoft 365 1-2 Years

English Teaching 2-5 Years

Google Workspace 2-5 Years

ChatGPT Less than 6 Months

Project Management > Asana > Monday > Trello Less than 6 Months

Hubspot Less than 6 Months

Basic Graphic Design>Canva Less than 6 Months

• Time Management 2-5 Years

Experience highlights

Customer Service Representative – Key Accounts

Cognizant Philippines, Inc. · January/2024 – /

Delivered professional client communication across phone, email, and chat for key accounts. Resolved account issues with problem-solving and escalation. Maintained accurate CRM and ticketing records.

Customer Service Representative – Tier 1

VXI Philippines · January/2024 – Present

Provided first-line customer support in fast-paced environment. Resolved concerns quickly while maintaining quality and process standards. Logged customer concerns accurately in internal systems.

Home-Based Tutor

Weblio Philippines · January/2022 – Present

Taught English online with written and verbal communication. Independently scheduled and ran sessions. Prepared lesson materials and provided clear, encouraging feedback to learners.

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