Associate Coach/Back Office Support, Customer Service & Technical Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service Specialist with 3+ years of experience in telecommunications and SaaS. Skilled in phone and chat support, administrative operations.

Skills & Experience

Skills

Customer service 2-5 Years

Leadership experience, collaborative, problem-solving 1-2 Years

Escalation Handling & Issue Resolution 1-2 Years

Experience highlights

Technical Support Representative

Teleperformance · August/2024 – Present

Handled 3 concurrent chat sessions, providing Tier 1 technical support for iOS devices,
diagnosing and resolving hardware, software, app, and connectivity issues.
Assisted customers with account management, password recovery, two-factor authentication,
and account security.
Handled billing and subscription support including refunds, charge disputes, and payment
updates.

Customer Service Representative | Associate Coach/Back Office Support

TTEC · February/2021 – Present

Delivered high-quality voice and chat-based customer support for technical and non-technical
inquiries.
Managed 30–40 daily chat interactions, resolving customer concerns regarding product
issues, account access, billing discrepancies, and service-related inquiries.
Followed company protocols and knowledge bases to guide customers through
troubleshooting steps, service upgrades, order tracking, and general inquiries.
Collaborated with cross-functional teams (billing, technical, sales)

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