Technical and Customer Support

I bring over 14 years of experience in the call center industry, with a strong background in technical support and customer service. I have worked as a Level 1 and Level 2 Technical Support Representative, as well as a Customer Service Representative with sales experience. In addition, I served as a Subject Matter Expert, supporting team members with process guidance, troubleshooting, and handling escalations. My experience also includes assisting customers via phone, email, and chat, as well as working as an appointment setter for both American and Australian clients.

Beyond customer support, I have experience in purchasing and logistics within an engineering environment, where I handled supplier coordination, purchase orders, quotations, and delivery scheduling. This has strengthened my organizational skills and proficiency in tools such as MS Office and other administrative systems.