Skills
Client Support
2-5 Years
Data Entry & Accuracy
2-5 Years
Coaching & Training
1-2 Years
Google Workspace
2-5 Years
Office and Administration > Microsoft Outlook
2-5 Years
Team Leadership
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Client Communication
1-2 Years
Task Management Tools (Monday.com)
1-2 Years
Schedule & Calendar Management
1-2 Years
CRM & Administrative Systems Management
1-2 Years
English Communication (Verbal and Written)
2-5 Years
Issue Resolution & Escalation Management
1-2 Years
Email & Phone Support
2-5 Years
AI & AUTOMATION
1-2 Years
Experience highlights
Group Leader
MINT Center for Language Acquisition, Inc.
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January/2025
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Lead and coordinate a team of 8 remote instructors, overseeing daily operations, schedules, attendance, and compliance. Conduct 2–3 coaching sessions weekly to address performance, productivity, attendance, and work-related concerns. Monitor team performance metrics, maintain accurate records, and prepare updates and reports for management. Coordinate onboarding and provide guidance on company procedures, workflows, and operational requirements. Handle team concerns, follow up on action items, a
English Tutor
MINT Center for Language Acquisition, Inc.
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April/2024
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Deliver personalized one-on-one virtual English training via Zoom to international clients. Assess learner performance, provide feedback, and adapt instruction based on individual learning needs and progress.
