Customer Service and Case Management Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Reliable customer support, organized case management, and efficient virtual assistance for businesses that value exceptional service.

With over 8 years of customer service and related client-support experience, I bring a versatile background in inbound and outbound calls, technical support, banking fraud analysis, and disability case management.

I am committed to helping customers feel heard, keeping operations organized, and ensuring that important details never go overlooked.

Skills & Experience

Skills

- Customer Service 5-10 Years

Customer Service & Support, Fraud Investigation & Risk Management, 2-5 Years

Case Management 2-5 Years

• Time Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Communication 5-10 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

Management 2-5 Years

Active Listening 5-10 Years

~Data Entry 2-5 Years

Accounting > Bookkeeping > QuickBooks 2-5 Years

Experience highlights

Case Manager

AppAid · December/2024 – Present

Assisted with SSDI/SSI applications. Submitted required documents to SSA. Followed up on case statuses and supported clients throughout the process.

Case Manager

Select VoiceCom · March/2024 – Present

Technical Support Agent

Concentrix Cebu - Intuit · June/2021 – Present

Assisted customers with QuickBooks issues. Troubleshot account and software problems, guided users through features, and resolved billing and technical concerns.

Fraud Data Analyst Representative

Teleperformance - Suntrust Bank · November/2018 – Present

Reviewed and verified suspicious transactions. Investigated fraudulent activities, conducted customer verification through inbound calls, and documented fraud cases.

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