Skills
Technical troubleshooting
1-2 Years
Customer Retention
2-5 Years
Billing processing
2-5 Years
Multitasking Abilities
6 Months to 1 Year
Experience highlights
Retention Customer Service Representative
Transcom Worldwide
·
May/2020
–
Present
Managed sales for Comcast account.
Oversaw customer retention strategies.
Order Entry Specialist
Iqor
·
July/2019
–
Present
Maintaining accurate records and databases.
Collaborating with teams to resolve order-related issues.
Customer Service Representative
PanAsiatic Solutions
·
August/2015
–
Present
Oversaw procedures for activating and reactivating
StraightTalk services.
Facilitated the completion of the port process through
effective communication.