Skills
Marketing > Content Creation > Article Writing
2-5 Years
Copyediting
5-10 Years
Administrative Support, Communication, Data Management
2-5 Years
Experience highlights
Remote SEO Content Writer
Lionhead Digital
·
May/2022
–
Present
Created quality and SEO-optimized content for various law firm clients.
Created and fact-checked blogs for law firm clients.
Email and Chat Customer Support
ECE Dumaguete
·
June/2019
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Present
Handled chat and email support tickets (Account: Earnin)
Processed job tickets and vehicle information updates (Account: Lytx)
Processed business insurance applications (Account: Counterpart)
Travel Consultant
Flight Centre Travel Group Southeast Asia - StudentUniverse
·
November/2017
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Present
I manage airline reservation queues and verify schedule changes and updates.
I send email and outbound call correspondence to passengers regarding airline schedule changes
I send email and outbound call correspondence to airlines regarding schedule changes and alternate flight options
I assist phone agents in receiving inbound calls from passengers
I receive inbound calls from passengers and provide flight information, booking assistance, and offer miscellaneous flight add-ons
Elsevier Copyediting Team Leader/Supervisor
SPi Global Inc.
·
July/2011
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Present
I oversee the team's productivity and output quality
I provide coaching and relay client feedback to team members
I monitor daily attendance and generates daily output reports
I respond to confirmations from pre- and post-copyediting processes
I plans and control file allocation and distribution to team members
I coordinate with the manager on manpower planning for overtime and resource management
Copy Editor
SPi Global Inc.
·
August/2007
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Present
I edit articles or files in various formats (onscreen or hard copy).
I edit received (pre-edited) file, ensuring text clarity concerning spelling, grammar, and syntax; applies client style or specifications [Most files are of STM (scientific, technical, and medical) nature.]
I interpret proofreading marks and validate corrections.
I send queries to authors, as necessary, by researching as required by certain clients