Skills
Customer Support
5-10 Years
Office and Administration > Data Entry
6 Months to 1 Year
Healthcare
2-5 Years
Experience highlights
Momentum PRO
Momentum AMP
·
December/2024
–
/
General Virtual Assistant supporting personal and commercial insurance operations through policy management, admin tasks, financial support, and client servicing
Senior Process Executive
Cognizant Technology Solutions Inc
·
December/2023
–
Present
Managed diabetes care support through inbound/outbound calls for a health insurance account.
Senior CS Associate | SME
BF Jade E-Services Inc
·
March/2022
–
Present
Provided e-commerce customer support via email/chat; advanced to SME managing escalated inquiries.
Process Associate
Genpact
·
March/2020
–
Present
Handled inbound calls for a life insurance account, assisting with policies, payments, updates, and claims.
CSR | Acting Team Manager
Alorica Teleservices
·
August/2018
–
Present
Provided healthcare support (billing, enrollment,cclaims, benefits) and served as Acting Team Manager.
