Skills
Customer Retention & Relationship Management
5-10 Years
B2B Sales & Renewals
5-10 Years
SALES SUPPORT & CUSTOMER RETENTION
5-10 Years
Account Management
5-10 Years
Customer
5-10 Years
Copywriting
2-5 Years
- Customer Service
10+ Years
Customer Success
5-10 Years
B2B Sales
5-10 Years
Customer Onboarding
5-10 Years
Sales, upsell, cross sell
5-10 Years
Customer Service>Sales
10+ Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
2-5 Years
Customer Support > Customer Service > Gorgias > Shopify>Social Media Management>Subscription Management
5-10 Years
Contract Negotiation
5-10 Years
Experience highlights
Maintenance Service Consultant
Axiom
·
July/2025
–
Present
Managed subscription and support renewals. Prepared renewal letters, quotations, invoices, and notifications. Coordinated with internal teams to address customer needs and identified upgrade and training opportunities.
Hybrid Renewal Manager / Customer Success Manager (B2B)
RingCentral / Acquire Asia Pacific
·
May/2022
–
Present
Managed B2B subscription renewals and negotiations. Identified upsell opportunities, supported account expansion, and reviewed customer trends. Partnered with cross-functional teams and contributed to customer success playbooks.
Renewal Manager (Cisco Webex) / Renewal Sales Specialist (Broadcom) / Inbound Sales Reservations Spe
ServiceSource International Philippines, Inc.
·
January/2019
–
Present
Supported B2B renewals and B2C reservations. Onboarded customers, reviewed subscriptions and upsell opportunities. Guided account management and assisted resellers with quotations.
Customer Service Associate (T-Mobile / Healthcare UA)
C3 / Customer Contact Channels
·
April/2012
–
Present
Responded to provider inquiries about claims, eligibility, and benefits. Explained filing requirements and appeal processes. Identified claims requiring adjustment and referred to appropriate departments.
Customer Service Representative / Sales Representative (Virgin Media UK)
Sitel Philippines
·
July/2011
–
Present
Provided product information, processed orders and account requests. Followed up on customer issues and supported sales of additional products and services.
