VA for Customer Support or Quality Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a diligent, conscientious, and loyal employee who takes great pride in my work.

Skills & Experience

Skills

•Customer Service skills,Communication Skills,Attention to detail skills,Computer Literate, Enchance Auditing Skills. 5-10 Years

Experience highlights

Billing specialist, Quality Analyst, Compliance and Quality Analyst

IQOR Philippines · August/2022 – /

Ensures that customer service interactions meet
quality standards and regulatory requirements. This
includes monitoring calls and chats for adherence to
company policies, identifying areas for improvement,
providing feedback to agents, and ensuring compliance
with both internal and external guidelines, all to maintain
high customer satisfaction and reduce risks for the
business.

Technical Support Expert / Sales Expert

Asurion Techlog Center PH · July/2021 – Present

Responsible for fixing customer's device difficulty over
the phone , giving them option to maximize their service
by offering home device insurance while giving the best
service they deserve.

Billing Specialist/ Retail Support / Customer Solution Expert

Startek PH · July/2019 – Present

Handled 3 accounts, answering customer queries about
their internet bill , providing customer information about
the status of their order, giving refunds, and providing
great customer service by resolving all their concerns.

Technical Support Representative

Teletech Inc. · March/2016 – Present

Responsible for solving customer's technical issues
about their internet, cable and telephone service while
providing an excellent customer service.

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