Skills
Content Strategy
2-5 Years
Social Media Management
2-5 Years
Content Creation & Scheduling, Social Media Management, Graphic Design (Canva), Copywriting & Caption Writing, Social Media Analytics & Insights
2-5 Years
Process improvement
2-5 Years
Calendar Management
2-5 Years
Email Marketing
2-5 Years
CRM management
2-5 Years
Project Coordination
2-5 Years
Contract & Procurement Management
2-5 Years
Executive & Admin Support
2-5 Years
Executive Communication & Correspondence
2-5 Years
Recruitment
2-5 Years
Experience highlights
Executive/Administrative Assistant
Freelance
·
March/2023
–
/
Provided comprehensive executive and administrative support to entrepreneurs and C-suite leaders by managing schedules, travel arrangements, communications, and key business priorities. Streamlined workflows through project coordination, data organization, and process automation while preparing reports, presentations, and briefing materials with a high level of accuracy, professionalism, and confidentiality.
Social Media Manager
Freelance
·
March/2023
–
/
Developed and executed data-driven social media strategies that increased engagement and follower growth by up to 75%. Managed multi-platform campaigns aligned with brand and business objectives, leveraging audience insights, performance analytics, and A/B testing to optimize content, improve reach, and maximize overall campaign effectiveness.
Customer Support Representative
TaskUs
·
April/2016
–
Present
Delivered exceptional customer support across phone, chat, and email channels, consistently achieving high customer satisfaction. Resolved inquiries and escalations with empathy and professionalism while maintaining accurate CRM records and identifying process improvements that enhanced operational efficiency and the overall customer experience.
