Seasoned Customer Support Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A dedicated customer service professional specializing in e-commerce support and sales. I have successfully managed customer inquiries and complaints across multiple platforms [1], implemented outbound sales strategies through cold calling, and optimized customer relations processes. Core skills include Zendesk for support ticketing, telemarketing, and lead generation, applied to enhance customer satisfaction and drive sales growth

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Phone Support > English Speaking 10+ Years

Customer Support > Technical Support 5-10 Years

Office and Administration > Administrative Support 1-2 Years

Chat/Email Support 2-5 Years

Canva, zoom and zoom scheduler, calendly, lasspass 2-5 Years

Experience highlights

Technical support representative

Network for Good · January/2020 – /

• Assisted nonprofit organizations with their Donor Management software, ensuring
effective use of the platform.
• Provided technical support to users, troubleshooting issues and resolving inquiries
promptly.
• Conducted walkthroughs and software navigation sessions to enhance user experience.
• Offered consultations regarding donor record ma

Customer Service Representative / Phone Banker

Synchrony Global Services Philippines · September/2018 – Present

Provided outstanding customer service by addressing inquiries related to credit card
accounts.
• Processed account-related transactions while maintaining accuracy and confidentiality.
• Resolved customer complaints efficiently, contributing to a 20% increase in customer
satisfaction ratings.

Customer Care Associate

EXL Services Inc. · November/2015 – Present

• Managed customer support calls, guiding customers through service-related issues to
resolution.
• Collaborated with cross-functional teams to enhance service delivery, resulting in
improved support response times.
• Trained new hires on customer service best practices, fostering a culture of service
excellence.

Appointment Setter/Virtual Assistant

Home-Based Experience · February/2015 – Present

Appointment Setter
C2 Research Inc.
February 2015 - May 2015
• Conducted calls to recruit participants for research projects, honing effective
communication skills.
Virtual Assistant
Simon Bray, CEO of Wireless 1 Marketing Group
June 2015 - October 2015
• Managed client communications and administrative tasks, supporting various
operational needs.

Publishing Consultant

Author Solutions Philippines · August/2014 – Present

• Assisted aspiring authors with questions related to the publishing process, ensuring a
seamless experience.
• Guided customers through the various stages of publishing, providing regular updates
and support

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