E-commerce Virtual Assistant

Verified

$10/hr

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Outline

Looking for Part-Time work (5 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer service pro with years of experience in email and chat support, mostly in e-commerce; handling orders, returns, refunds, and inquiries.

Skills & Experience

Skills

ECOMMERCE | EMAIL SUPPORT | GENERAL ADMIN ASSISTANT 2-5 Years

CRM management 5-10 Years

E-commerce Operations 5-10 Years

WooCommerce 2-5 Years

Mailchimp 1-2 Years

Chat Support > Data Encoder > Social Media Manager > Content Creation 2-5 Years

Team Leadership & Coaching 2-5 Years

Basic Graphic Design>Canva 2-5 Years

Customer Support > Email & Chat Support 5-10 Years

Order Processing & Fulfillment 5-10 Years

Problem-Solving & Escalation Handling 5-10 Years

Google Workspace 2-5 Years

SEO >WordPress 1-2 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Customer Service > Gorgias > Shopify 1-2 Years

Experience highlights

Customer Service & E-commerce Operations Coordinator

Arctica · December/2026 – /

Managed high-volume email support, resolving order, shipping, returns, and product inquiries while maintaining high customer satisfaction.
Processed refunds, store credits, order adjustments, and warranty claims in compliance with company policies.
Handled manual and bulk order processing, ensuring accurate fulfillment, pricing, and inventory coordination.
Maintained product listings and pricing, resolving order discrepancies and supporting promotional updates.

Customer Service Team Leader

Concentrix · January/2023 – Present

Led and supervised a team of customer service agents, ensuring achievement of KPIs, service level targets, and overall team
performance.
Coached and mentored agents through regular feedback and performance reviews, improving quality, productivity, and
adherence to procedures.
Resolved escalated and complex customer issues, delivering timely solutions and maintaining high customer satisfaction.

Real Estate Lead Management & Marketing VA

Sentry Residentials · July/2021 – Present

Screened and qualified real estate leads (realtors and brokers), ensuring accurate data processing and improved lead
conversion readiness.
Managed interview coordination by sending timely follow-ups and confirmations, streamlining scheduling and candidate
communication.
Created and published digital content using WordPress, Chime, Canva, and Mailchimp, enhancing marketing campaigns and
audience engagement.

E-Commerce Customer Service Specialist

Alorica · August/2018 – Present

Delivered prompt, professional customer support via email, chat, and ticketing systems, ensuring high customer satisfaction.
Resolved order, return, refund, and product-related inquiries with accurate and timely solutions.
Developed and utilized standardized email templates aligned with client guidelines, improving response consistency and
efficiency.
Collaborated with fulfillment and logistics teams to track shipments and resolve delivery issues, ensuring smooth order
completion.

E-Commerce Customer Service Specialist

Alorica and Awesome OS · August/2018 – Present

Delivered email, chat and ticketing support. Resolved order, return, refund inquiries. Developed email templates, collaborated with fulfillment teams on shipment tracking and maintained CRM records.

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