Customer Service | Virtual Assistant | Scheduling | Health Coordinator

Verified

$8/hr

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Outline

Looking for Full-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Full time dad with my toddler, looking for a part time job during graveyard remotely, working from home.
Been in the customer service industry for about 7 years total in both tech and mostly healthcare, receiving incoming calls, making outbound calls, redirecting calls.
I have worked in tech for Epson printers/scanners, mail service and prior auth for medications, medical billing, triage, and appointment scheduling.

Skills & Experience

Skills

Inbound calls 5-10 Years

Electronic Medical Records (EMRs/EHRs) (AthenaNet, Epic, Cerner and Brightree 2-5 Years

Customer Support > Customer Service > Payment Processing 1-2 Years

Office and Administration > Email Handling 6 Months to 1 Year

Customer service 5-10 Years

Outbound Calls 5-10 Years

Appointment Setting 6 Months to 1 Year

Customer Support > Insurance > Prior Authorization 6 Months to 1 Year

Office and Administration > Calendar Management > Scheduling 6 Months to 1 Year

Experience highlights

Virtual Assistant/Health Coordinator

SENA Health · August/2024 – /

ANGELIC HEALTH
- inbound/outbound calls
- appointment scheduling/confirmation/mapping
- processing faxes
- adding/verifying/updating insurance
- creating/updating patient account
- Teams and TigerText collaboration
- task endorsement
- attending virtual/f2f meetings
- NJ and PA coverage
- coaching sessions with Pod Captains

SAMARITAN
- triage/incoming/outbound calls
- appointment scheduling/confirmation/mapping
- chart prep
- processing faxes
- email and Teams collaboration/communication
- revi

Prior Authorization

Optum · October/2023 – Present

- processing fax cases
- taking inbound calls from doctor's office
- making outbound calls to doctor's office to verify account information
- initiate PA
- check PA status
- transfer to Appeals for denied PA
- escalating calls when needed to prevent DSATs
- promoting NPS
- meet daily quota when processing cases
- meet KPIs
- utilizing productivity tracker

Medical Billing

Optum · February/2022 – Present

- taking inbound calls from US-based patients to assist them with their billing concerns for medical services performed by our in-network providers
- making outbound calls to collect payments
- payment arrangement recommendation
- explaining Explanation of Benefits
- payment posting
- adding/updating insurance
- submitting ServiceNow ticket to other departments for resolution
- utilizing productivity tracker

Pharmacy Benefit Manager

Optum · October/2019 – Present

- taking inbound calls from US-based customers
- providing first level of support to assist them with their medications for home delivery
- submit eRx request to doctor office to acquire refills prior to processing mail order
- submitting Prior Authorization when needed
- adding/updating insurance information
- updating account information
- collaborating with other internal teams for absolute customer experience

Technical Support Representative

Teleperformance · August/2016 – Present

- take inbound calls from US-based customers
- assist customers with their printers or scanners
- provide first level of support by performing basic troubleshooting steps
- replacing units if declared damaged or defective
- transfer calls to other departments when out of scope
- escalate calls to higher level of support, when needed

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