Disputes and Chargeback Manager

Verified

$5/hr

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Outline

Looking for Full-Time work (7 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am passionate about finance, with a Bachelor’s degree in Finance and a Postgraduate Certificate in Financial Services earned in Canada. My academic background, combined with professional experience at one of the largest banks in North America, has strengthened my expertise, financial knowledge, and commitment to delivering high-quality work. As I continue to grow professionally, I am seeking a career opportunity that offers a work-from-home setup while allowing me to utilize my skills, contribute meaningfully to an organization, and consistently give my best.

Skills & Experience

Skills

Customer service 2-5 Years

Data Analysis 2-5 Years

Operation Support 2-5 Years

Dispute & Chargeback Resolution 1-2 Years

Coaching > Credit Repair? > Risk Assessment 1-2 Years

Process improvement 1-2 Years

Active Listening 1-2 Years

Root cause analysis 1-2 Years

Market Research Less than 6 Months

Team Collaboration 2-5 Years

Quality Auditing 1-2 Years

E commerce Less than 6 Months

Experience highlights

Dispute and Chargebacks Analyst

JPMorganChase Bank · June/2025 – Present

Effectively analyzed cardholder disputes related to Mastercard transactions to determine validity
based on transactions records, merchant data, and supporting documentation
• Initiated and managed chargeback cases in accordance with Mastercard rules, timelines and dispute
resolution procedures ensuring high win rate
• Handled daily banking chat inquiries and provided phone support when required by operations

Investment Phone Specialist

Toronto-Dominion Bank · November/2022 – Present

• Offered comprehensive product knowledge and guidance as it relates to respective business area
• Ensured necessary due diligence to support the accuracy of all customer transactions / activities
• Knowledgeable of and complied with Bank Code of Conduct, KYC and AML
• Supported the timely and accurate completion of business processes and procedures
• Completed a broad range of financial transactions (withdrawals, bill payments, account openings,
and/or other transactions, as necessary)

Banking Phone Specialist

Toronto-Dominion Bank · July/2021 – Present

• Answered and handled customer complaints or concerns over the phone related to financial products
and services with the aim to provide complete and correct solutions the first time
• Processed and logged tickets/ requests using TD’s advance channeling system accurately
• Worked towards achieving set goals while being an ambassador for innovation by offering legendary
experiences and trusted advice
• Performed money transfer in Canada and globally specially during peak times

Telephone Survey Interviewer (Part-Time)

The Logit Group, Inc. · September/2019 – Present

Conducted market research interviews with diverse participants. Consistently exceeded daily survey quotas while maintaining confidential client data security and integrity.

Performance, Risk, and Quality Auditing Analyst

Accenture · April/2018 – Present

Conducted quality audits and risk assessments using root cause analysis. Oriented new hires on quality guidelines and collaborated with operations teams in executive meetings.

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