Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Versatile BPO professional with 20 years of dedicated service at Straive (formerly SPi Global), driving operational excellence, workforce efficiency, and process improvement across complex journal and publishing accounts.
Proven track record blending deep domain expertise as a Journal Account Officer with strategic foresight as a Business Process Analyst and Workforce Specialist. Skilled at optimizing resource allocation, streamlining workflows, and maintaining rigorous quality standards to maximize profitability and client satisfaction.
Skills & Experience
Skills
Experience highlights
Conduct capacity planning, volume forecasting, and real-time monitoring to optimize shift schedules and consistently hit SLA and KPI targets.
Key Achievements
- Workflow Efficiency
- Capacity & SLA Optimization
- Stakeholder Satisfaction
- Leadership Development
Tools & Technologies
- Process Mapping: MS Visio, Process Flow Diagramming
- Data & Workforce Analysis: MS Excel (Advanced Formulas, Pivot Tables, Custom WFM & Capacity Models, Performance Dashboards)
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