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Catherine Joy L.

Customer Suuport | Admin Support

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am helping clients and business owners stay organized, manage their daily operations, and keep their businesses running smoothly. I understand how o

Skills & Experience

Skills

Customer Support 2-5 Years
Office and Administration > Administrative Support 6 Months to 1 Year
Lead Generation Less than 6 Months
Appointment Setting Less than 6 Months

Experience highlights

Customer Service Representative
Alorica · October/2023 – Present
• Managed 50–100+ US customer accounts daily via phone and email
• Resolved customer issues efficiently, maintaining high satisfaction scores
• Documented customer interactions and escalated critical issues promptly
• Contributed to process improvements that reduced response times by 15%
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