Skills
Customer Support
2-5 Years
Office and Administration > Administrative Support
6 Months to 1 Year
Lead Generation
Less than 6 Months
Appointment Setting
Less than 6 Months
Experience highlights
Customer Service Representative
Alorica
·
October/2023
–
Present
• Managed 50–100+ US customer accounts daily via phone and email
• Resolved customer issues efficiently, maintaining high satisfaction scores
• Documented customer interactions and escalated critical issues promptly
• Contributed to process improvements that reduced response times by 15%