Skills
Roadside Assistance
2-5 Years
Customer Service - Call and Chat
10+ Years
Hubspot, Google Workplace, Microsoft Office,Avaya, Salesforce,Canva
2-5 Years
Customer & Administrative Support
10+ Years
PowerBI
2-5 Years
Hubspot
1-2 Years
Office and Administration > Data Analytics > Tableau
2-5 Years
Netsuite Admin
2-5 Years
* Google Workspace * Microsoft Office * Lead Generation * Customer Service and Telemarketing * Email Marketing *Slack * Trello * Notion
2-5 Years
Experience highlights
Implementation Lead
Tactical Back Office Personnel Inc
·
January/2025
–
Present
Acted as the primary point of contact for new clients, thoroughly understanding their business needs & defining the scope of work by profiling the team for the client they are fit in. I am engaged in the onboarding process, vetting team members to align with client requirements. I also handled Intake Respiratory for my first 6 months here specifically for DME’s eligibility & benefits, billings, account build up, placing order, taking notes, & sorting documents for reference for Home oxygen Co
BPO Team Lead
Partnerhero Philipines
·
July/2022
–
Present
Flex or Blended Account - Set, track, and report on team KPIs for phones, chats, & email associates ensuring production or service targets are met. Manage day-to-day operations including scheduling, resource allocation, and workflow optimization. I also supervise, train, mentor, and provide coaching to staff, fostering a positive work environment. As well as conduct team meetings, resolve agent concerns whose handling order
placing, dispatching, ff-ups, complaints, inquiries, & request.
Sales Team Lead
Transcosmos Asia Philippines
·
November/2021
–
Present
Sales & Marketing Team - Finding prospective clients via LinkedIn, Google, Glassdoor & the likes & setting an appointments, providing company’s introduction & our employer brand & to establish a set of expectations, monitor progress, motivate, & provide guidance & support so teams can complete tasks successfully to our new partners in our products &
services.
CSR Team Lead
Oriental & Motolite Marketing Corporation
·
July/2016
–
Present
CSR & Roadside Assistance - Set, track, and report on team KPIs for phones, chats, & email associates ensuring production or service targets are met. Manage day-to-day operations, including scheduling, resource allocation, and workflow optimization. Supervise, train, mentor, and provide coaching to staff, fostering a positive work environment. Conduct team meetings, resolve agent concerns whose handling order placing, dispatching, ff-ups, complaints, inquiries, request, & other related concerns
Process Developer
Genpact Services LLC
·
June/2011
–
Present
Standard Chartered Bank - Handling inbound, outbound, chat, & email concerns for clients with credit cards and giving them options for them not to cancel their credit cards and asking their reasons for doing so. I am also making sure that the documentation and reports are accurate. I also handled Scoot Airlines AT&T Telco account here wherein I handled
multichannel for customers booking, cancellation, rebooking, billings, upgrade & installation, complaints & inquiries.
