DENTAL CLAIMS & INSURANCE | PROVIDER SUPPORT | QUALITY ANALYST

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$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dental healthcare professional with extensive experience supporting members and dental providers with benefits, eligibility, claims, coverage, claim status, denials, and documentation requirements. Experienced in handling complex dental and insurance-related inquiries while maintaining accuracy with sensitive healthcare information.
Additional experience as a Quality Analyst strengthens attention to detail, analytical thinking, compliance, and quality control.

Skills & Experience

Skills

Detail-Oriented 2-5 Years

Dental CSR 2-5 Years

Process and Quality Analyst 1-2 Years

Experience highlights

Quality Analyst

Sagility Ph · August/2025 – /

Conducted quality audits and evaluated customer interactions based on established quality standards and guidelines.
Reviewed calls and transactions to identify quality gaps, errors, and compliance concerns.
Provided clear and constructive feedback based on quality evaluation results.
Monitored customer service performance against quality standards and targets.

Dental Customer Representative

Sagility Ph · August/2020 – Present

Assisted members and healthcare providers with dental benefits, eligibility, claims, coverage, and insurance-related
inquiries.
Researched and explained claim status, denial reasons, documentation requirements, and benefit-related concerns.

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