Skills
Automation
2-5 Years
Team Leader
2-5 Years
Process improvement
2-5 Years
Project Coordination
2-5 Years
Client & Stakeholder Management
2-5 Years
Experience highlights
Localization Lead Project Coordinator
Genpact
·
May/2024
–
/
Led a team of up to 20 across 4 operational workstreams supporting Meta. Built the entire operational system from scratch — including 290+ workflow automations, automated dashboards, SOPs, and training programs. Managed B2B client relationships through monthly business reviews. Scaled the team from 4 to 50+ people while maintaining 99% quality and 100% SLA compliance. Recognized company-wide as Top Front Line Manager and Retention Champion 2025.
Localization Project Coordinator
Genpact
·
April/2023
–
Present
Coordinated project workflows across multiple product areas for Meta's global platform. Investigated and resolved quality issues, collaborated with cross-functional teams, and optimized operational tools to improve delivery turnaround times. Promoted to Team Lead within 13 months based on performance.
Customer Technical Support
IBEX
·
April/2022
–
Present
Provided technical support for Google's Fitbit products via email and phone. Managed customer cases using Salesforce CRM, diagnosed hardware and software issues, and maintained high satisfaction scores through clear communication and efficient problem-solving.
