Skills
Customer Support
6 Months to 1 Year
Office and Administration > Data Entry
6 Months to 1 Year
Cold Caller
6 Months to 1 Year
Customer service manager
6 Months to 1 Year
Experience highlights
Customer Service Manager
Glockner Logistic services
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August/2024
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Present
As the Customer Service Manager at Glockner Logistic Services, I led a team responsible for handling client inquiries, shipment tracking, issue resolution, and after-sales support. I supervised day-to-day customer operations, coached team members, and ensured service-level agreements (SLAs) were consistently met. I worked closely with logistics and warehouse teams to resolve delivery issues, improve communication flow, and enhance overall customer satisfaction. I also handled escalations, monito
team leader
YST PTY LTD
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January/2024
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Present
customer service representative
IQOR PHILIPPINES
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June/2023
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Present
As a Customer Service Representative at iQor, I handled inbound and outbound calls, assisting customers with billing inquiries, account updates, service issues, and general support. I provided clear, friendly, and efficient service to resolve concerns promptly and professionally. I maintained accurate records in the CRM system, followed company protocols, and consistently met performance metrics such as call quality, resolution time, and customer satisfaction.
Technical support
VXI GLOBAL
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April/2022
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Present
At VXI Global, I provided technical support to customers by troubleshooting a wide range of product and service issues. I assisted users via phone, email, and chat, guiding them through step-by-step solutions to resolve connectivity problems, account errors, software glitches, and hardware concerns. I documented each case accurately in the CRM system, escalated complex issues when needed, and ensured a high level of customer satisfaction. This role helped me develop strong problem-solving skills
Manager
JM HAIR AND NAIL SALON
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March/2018
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Present
As the Manager of JM Hair and Nail Salon from 2018 to 2022, I was responsible for overseeing the daily operations of the salon. I managed a team of stylists and staff, handled scheduling, inventory, and supply management, and ensured a high standard of customer service. I implemented sales strategies to increase revenue, built strong relationships with clients, and resolved any customer concerns promptly. My role also included supervising cleanliness and safety compliance, training new employees
