Skills
Office and Administration > Adaptability, computer literacy, communication skills
5-10 Years
Experience highlights
Management Sales
Access Control Security
·
March/2023
–
January/2011
Skilled in assisting clients with security service inquiries, gathering security requirements, providing service rates and proposals, and successfully securing signed service contracts.
Experienced in handling customer concerns and resolving service-related issues professionally to maintain client satisfaction.
Also provides operational support by assisting dispatchers and coordinating with security officers to help ensure smooth daily operations and effective service delivery.
Customer Service Representative
Sitel
·
November/2011
–
Present
Skilled in handling customer concerns related to credit report disputes, account inquiries, and issue resolution while maintaining professionalism and empathy.
Experienced in managing escalated and managerial calls as part of the Escalation Team, demonstrating strong problem-solving, communication, and conflict-resolution abilities.
Adept at handling sensitive customer information, meeting performance goals, and delivering high-quality customer support in a fast-paced environment.
Administrative Assistant
Nueva Ecija University of Science and Technology
·
February/2005
–
Present
Experienced in handling clerical and administrative tasks within the Supply Office, including processing purchase-related paperwork, coordinating documentation to ensure timely supplier payments, and releasing requested materials and supplies to university departments and personnel.
Skilled in record keeping, document organization, coordination, and maintaining efficient office operations in a professional environment.