Skills
Data Entry
5-10 Years
Organization
5-10 Years
Technical Support (Email/chat, Voice)
5-10 Years
Critical Thinking & Problem-Solving
5-10 Years
Customer Support » Email Support
5-10 Years
Attention to Detail ● Time Management ● Strong Communication Skills
5-10 Years
5-10 Years
Back Office Support
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
Customer Account Management
5-10 Years
Collections
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Complaint resolution
5-10 Years
Experience highlights
Associate – Collections / Back-Office Support
Visayas State University
·
December/2020
–
Present
Managed collections and back-office operations. Handled customer account inquiries, payments, billing concerns, and credit bureau disputes with accuracy and attention to detail.
Customer Service Representative
Sutherland Global Services Philippines, Inc.
·
November/2015
–
Present
Assisted customers with internet connectivity, billing, payment, and service concerns. Troubleshot technical issues and coordinated technician dispatches while maintaining quality targets.
