Project Operations Manager | Customer Service Manager

Verified

$15/hr

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Outline

Looking for Part-Time work (5 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a results-driven professional with experience in multiple areas, including Sales, Operations, Customer Service, Quality Assurance, and Education.

Skills & Experience

Skills

Sales representative 2-5 Years

Quality Assurance and Testing 2-5 Years

Process Optimization 2-5 Years

Customer Service and Sales Manager 2-5 Years

Support & Training Development 2-5 Years

Project Operations Manager 6 Months to 1 Year

Experience highlights

Project Operations Manager

Practice Growth Studio (NSW, Australia) · May/2024 – /

- Managed content, web design, and development projects, ensuring timely delivery and quality results.
- Coordinated client communication and asset collection to streamline processes and meet deadlines.
- Optimized processes to improve efficiency, remove bottlenecks, and boost team productivity.
- Tracked KPIs and provide performance reports to senior management and clients.

Customer Service and Sales Manager

Uniworld Omniport · January/2021 – Present

- Owned and maintained the CS knowledgebase, including FAQs, protocols, and process pages.
- Provided continuous training through customized weekly support sessions to enhance team expertise.
- Created and implemented Standard Operating Procedures (SOPs) and strategies to streamline customer service processes.
- Reduced issue resolution time by 50% and increased first contact resolution by 75%.
- Optimized the customer buying journey, leading to top Google Review ratings for both brands.

Online English Teacher

ACADSOC, Rarejob, 51Talk · June/2016 – Present

- Provided personalized instruction and support to a diverse range of learners, primarily Chinese and Japanese students of varying ages.
- Successfully completed rigorous training programs to offer specialized instruction for IELTS, TOEFL, and Business English exams.

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