Skills
Adaptability and Flexibility
2-5 Years
Customer Service and Support
2-5 Years
Excellent Multichannel Communication Skills (Phone, Email, Chat, Social Media)
2-5 Years
Remote Work Experience
2-5 Years
Office and Administration > Calendar Management > Scheduling
Less than 6 Months
Email Management
Less than 6 Months
Data Research
Less than 6 Months
Technical troubleshooting
6 Months to 1 Year
Travel management
Less than 6 Months
Order and Account Management
2-5 Years
Social Media management
2-5 Years
Experience highlights
Technical Support Specialist
Alorica
·
September/2021
–
Present
Dedicated Technical Support Specialist with proven expertise in diagnosing and resolving software and hardware issues. Skilled in providing clear, effective solutions and ensuring excellent customer satisfaction through efficient communication and adaptability.
Sales Expert/Specialist
Concentrix
·
July/2019
–
Present
As a dedicated Sales Specialist, I am passionate about exceeding targets and driving revenue growth. With a proven track record in identifying opportunities, building relationships, and closing deals, I thrive in competitive environments. My expertise in consultative selling, solution-oriented approach, and deep product knowledge allows me to provide tailored solutions to clients.
Customer Service Representative
Foundever
·
September/2002
–
Present
Detail-oriented Customer Service Representative with experience assisting international buyers and suppliers at Global Sources. Skilled in managing inquiries via calls, chats, emails, and social media providing efficient support in account setup, order processing, and issue resolution. Proficient in Microsoft Office applications with strong English communication skills. Recognized for accuracy, professionalism, and a commitment to delivering high-quality service and operational excellence.
