Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I would say my main strengths are staying calm under pressure, problem-solving, and adapting to different situations. In my previous roles, especially handling escalations and as a Team Lead, I’ve dealt with difficult customers and challenging situations. I’ve learned how to listen, understand the problem, and find a solution while still following company policies. I also enjoy helping others and finding ways to improve processes and team performance.

For my weakness, I would say I sometimes focus too much on getting things right. I can spend extra time making sure I haven't missed anything. I’ve been working on this by managing my time better and learning when a solution is already effective and doesn’t need to be overcomplicated.

Overall, I think what sets me apart is that I take ownership of problems and don't just look for a quick fix. I try to understand the situation and find a better way to handle it.

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

Team Leadership 5-10 Years

Process improvement 2-5 Years

Compliance 2-5 Years

Customer Retention 5-10 Years

- Customer Service 10+ Years

Escalation Management 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Coaching & Training 5-10 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 5-10 Years

KPI Management 2-5 Years

SLA Management 2-5 Years

Experience highlights

Specialized Move Coordinator – Tier 3 Escalations (Bellhop)

Transparent BPO · March/2025 – /

Handle escalations for long-distance moves. Manage billing disputes, order modifications, rescheduling, and cancellations. Balance customer satisfaction with business policy.

Team Lead Interim – CareCar Account

Transparent BPO · January/2025 – Present

Led team for healthcare-accredited transportation services. Coached members, improved KPI metrics, and maintained healthcare protocol compliance.

Specialized Move Coordinator – Tier 3 Escalations (Bellhop)

Transparent BPO · September/2023 – Present

Managed Tier 3 escalations for long-distance moves. Resolved billing disputes and service issues while ensuring customer recovery and reducing repeat complaints.

Team Leader – Tier 2 Verifier

3S Offshoring & Outsourcing Inc. · January/2022 – Present

Supervised verifier team ensuring accuracy and compliance. Developed performance strategies to exceed quality standards and improve turnaround time.

Customer Support Specialist

Concentrix – Samsung Tech · April/2021 – Present

Delivered technical and product support for Samsung. Maintained high CSAT ratings through effective communication and problem-solving.

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