Skills
Web & Technical Skills
5-10 Years
Customer & Client Management
5-10 Years
Admin & Operations
2-5 Years
Experience highlights
Virtual Admin Assistant
Breeze Mobility
·
March/2023
–
Present
Managed supplier coordination, product pricing, and Shopify updates to ensure inventory accuracy and timely order fulfillment. Oversaw shipping, bulk orders, and after-sales support, including warranty claims, while enhancing customer satisfaction through efficient coordination and service excellence.
Senior Account Services Specialist
Newfold Digital Inc.
·
February/2020
–
Present
Delivered technical support to reseller and corporate clients by resolving website, email, DNS, and web hosting issues across Linux and Windows environments. Managed escalations, provided product guidance, maintained accurate case documentation, and supported team performance through coaching, KPI monitoring, and advanced troubleshooting using PEGA, Genesys, ServiceNow, Zendesk, Microsoft Teams, Confluence, Workday, and CRM systems.
Business Development Specialist
Dreamscape Networks Inc
·
May/2019
–
Present
Consulted with customers to recommend cost-effective online solutions tailored to their business needs. Managed support tickets, ensured timely issue resolution, and delivered exceptional customer service while collaborating with cross-functional teams to drive customer success.
Customer Service Representative
Teletech Philippines
·
May/2017
–
Present
Provided exceptional customer support by handling inbound inquiries, processing orders, and resolving customer concerns. Accurately documented customer interactions, routed requests to the appropriate departments, and developed in-depth product knowledge to deliver efficient, reliable, and customer-focused service.
Team Leader
adidas Emerging Market
·
April/2009
–
Present
Led daily retail operations by driving sales, maximizing profitability, and overseeing staff performance, inventory control, and loss prevention. Analyzed sales performance, prepared business reports, identified growth opportunities, and resolved customer concerns to enhance operational efficiency and customer satisfaction.
