Skills
Cuatomer Support
5-10 Years
*Administrative Support -
5-10 Years
Customer Support > Claims Handling > Virtual Assistance
5-10 Years
Experience highlights
Customer service representative/escalation team
Concentrix
·
May/2025
–
/
Airbnb Customer Service Representative (Community Support Specialist) serves as the primary point of contact for guests and hosts navigating the global booking ecosystem. This role focuses on resolving complex reservation challenges, mediating disputes, providing real-time trip support, and ensuring every interaction aligns with Airbnb’s trust and safety standards.
Key Responsibilities
Guest & Host Support: Handle inbound calls, chats, and ticketing inquiries regarding listing details, check-in
Customer service representative
Choice home warranty
·
February/2024
–
Present
customer service specialist
Assisting members with their warranty Plan
Handles, filing, and monitor Claims Answers General inquiry and polIcy
Customer service representative
Alorica Teleservices
·
July/2020
–
Present
Supports Doordash driver, customer and merchants
Student assistant
Assumption College of Davao
·
October/2015
–
Present
Studied and assist both admin, school staff ,and students