Experience highlights
Technical specialty support
Concentrix
·
January/2024
–
/
Troubleshooting and problem-solving:
Identifying and resolving technical issues faced by users.
Hardware and software maintenance:
Installing, configuring, and maintaining computer systems, operating systems, and applications.
Customer support:
Assisting users with technical questions and issues, often through phone, email, or chat.
Knowledge base:
Maintaining and updating knowledge bases with solutions to common problems.
Training and documentation:
Providing training to users on new softwa
Technical support associate
Results CX
·
January/2022
–
Present
Troubleshooting and problem-solving:
Identifying and resolving technical issues faced by users.
Hardware and software maintenance:
Installing, configuring, and maintaining computer systems, operating systems, and applications.
Customer support:
Assisting users with technical questions and issues, often through phone, email, or chat.
Knowledge base:
Maintaining and updating knowledge bases with solutions to common problems.
Training and documentation: