Skills
Customer Support
1-2 Years
Social Media management
1-2 Years
Experience highlights
Social Media Evaluator (SME)
Telus
·
March/2021
–
Present
Assessed and rated social media content for relevance, quality, and compliance with platform guidelines.
Ensured accuracy and cultural relevance of ads, posts, and search results across various platforms.
Provided actionable feedback to enhance user experience and content quality.
Demonstrated strong attention to detail and analytical skills in evaluating large volumes of content.
Customer service/Call Center Agent
Spark Marketing & Research Inc.
·
March/2018
–
Present
• Conducted outbound calls and provided customer service.
• Assisted clients with account inquiries and resolved issues.