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rafaela shane L.

Virtual Assistant

Verified
$10/hr

Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am a dedicated and customer-focused professional with nearly two years of experience in customer service and team support. I have worked as a Customer Service Representative and Subject Matter Expert (SME), where I developed strong communication, problem-solving, and multitasking skills. I am highly organized, a fast learner, and able to work independently or as part of a team. I am committed to providing excellent customer service, maintaining professionalism, and delivering high-quality results. I am eager to continue growing my skills while contributing to the success of a company in a remote work environment.

Skills & Experience

Skills

SME 1-2 Years

Experience highlights

SME
Concentrix · July/2025 – /
Handled customer concerns through phone, chat, and email, while providing SME support and coaching to agents. Consistently recognized as Top SME of the Month and exceeded performance targets. Used Microsoft Excel, Word, CRM, and communication tools for reporting, documentation, and customer support.
CRS Agent
Vxi · July/2024 – Present
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