Skills
Outbound Calls
5-10 Years
Quality Assurance
1-2 Years
Experience highlights
Business Specialist II
JP Morgan Chase & Co
·
June/2024
–
Present
Take calls and help customer with their queries for retail banking customers both for consumer and business accounts.
Provide Education and walk-thru for online navigation.
Provide Excellent Customer Service.
Cross-Skill Specialist II
JP Morgan Chase & Co
·
September/2022
–
Present
Take calls and help customer with their queries for retail banking and card consumer customers. Help with their online access concerns and queries.
Retail Consumer Specialist I
JP Morgan Chase & Co
·
September/2021
–
Present
Take calls and help customer with their queries for retail banking customers. Help with their online queries & concerns, may it be on technical aspects or business processes.
Senior Quality Evaluator/Assurance
Concentrix
·
September/2020
–
Present
Facilitates and/or participates in calibration and call listening sessions with Quality Leadership staff, Operations, Program Management and clients, to ensure scoring consistency and best practices. Work with the operations people to address opportunities and turn into possibilities.
Quality Evaluator/Assurance
Concentrix
·
September/2019
–
Present
Monitors and evaluates a sampling of inbound and/or outbound calls and chats.
Reports evaluation results to appropriate Quality and Operations stakeholders .
