Senior Coordinator

Verified

$7/hr

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Outline

Looking for Full-Time work (9 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Senior Coordinator with a strong background in operations, team coordination, and stakeholder management. Highly organized, detail-orient

Skills & Experience

Skills

Technical support 1-2 Years

Cutomer Service skills 2-5 Years

Training & Development** Quality Assurance** Process Improvement** Customer Service Excellence** C Team Leadership 1-2 Years

Coordinator, data encoding, admin works 2-5 Years

Experience highlights

Senior Coordinator

Foodpanda · July/2021 – Present

Provided phone and email support for account, service, and operational inquiries.
Managed customer support tickets using Salesforce Sales Console, ensuring accurate and timely resolution.
Resolved account and technical issues through effective troubleshooting and problem-solving.
Escalated complex concerns and coordinated with internal teams for timely resolution.
Followed up on outstanding inquiries while maintaining professionalism, accuracy, and service quality.

Trainer

Philippine Oppo Mobile Technology Inc. · August/2019 – Present

Developing knowledge and skills of Company’s Managers, Area Supervisors, Account Executives and Brand Promoters.
Ensures that a company has a workforce that can meet the company’s current and future business objectives.
Facilitate interactive training sessions, lectures, and coaching.

Technical Support Representative

Transcom Worldwide Philippines · September/2018 – Present

Handled inbound calls from U.S. customers regarding billing, accounts, and general inquiries.
Addressed technical issues through phone walk through and remote phone access application.
Managed customer cases using CRM tools, accurately documenting interactions and resolutions.
Resolved technical and account issues through technical troubleshooting and support.
Used active listening and problem-solving to resolve concerns and maintain positive customer relationships.

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