Skills
Quality Analyst
2-5 Years
Analytical
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Client Relations
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
CRM
5-10 Years
Data Entry (High Accuracy)
5-10 Years
Reporting
2-5 Years
Experience highlights
Quality Analyst
OAMPI
·
May/2024
–
Present
Sole Quality analyst for a Fintech account. I review emails, and customer interactions to ensure everything is within protocol and standards. I develop and maintain systems that helps agents to improve, and report to our clients and executives about data and analytics.
CSR - Logistics | Healthcare
Everise
·
March/2020
–
Present
Standard customer service responsibilities, where I take in calls, emails, and chat to support customers. I was posted in two different accounts, one was for a logistics company and another for a healthcare post.
Executive Virtual Assistant
Metro Moving Company
·
August/2018
–
Present
I was the sole employee who handles everything for the company's backend paper works. On top of this, I was also handling dispatch, payroll, and support for both our customers and movers.
CSR
Amazon
·
February/2017
–
Present
Standard customer service responsibilities. I was taking calls, emails and chat to provide support for all our customers.
CSR - Limitations | Fraud analysis
PayPal
·
October/2014
–
Present
This is my first experience. I started as a regular CSR, and worked my way up to the first ever Limitations department posted in the Philippines. I was then handling high risk customers to ensure everything is within standard and is legal.
