Skills
Travel management
Less than 6 Months
Sales Customer Service Technical Support
1-2 Years
Executive & Administrative Assistance
Less than 6 Months
Calendar Management / Scheduling
Less than 6 Months
Experience highlights
Customer Service Tech Support
Harte Hanks
·
August/2024
–
Present
I help customers diagnose and resolve technical issues through phone, chat, email, or ticketing systems, guiding them step-by-step and escalating complex problems to engineering when needed. I also answer product questions about features, setup, and compatibility while documenting each interaction in our ticketing system.