Skills
Coaching
2-5 Years
Customer service
2-5 Years
Team Management
2-5 Years
Fraud Detection and Prevention
1-2 Years
Canva - Image Editing
Less than 6 Months
Financial
2-5 Years
Workflow Optimization
5-10 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Data Reconciliation
2-5 Years
Dispute Resolution
5-10 Years
Performance Coaching
5-10 Years
Team Supervision
5-10 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
• Technical Troubleshooting
5-10 Years
Quality Assurance & Auditing
5-10 Years
Experience highlights
Financial Operations & Fraud Risk Specialist
JP Morgan Chase Bank N.A.
·
June/2024
–
Present
Led risk investigation workflows for high-volume accounts with 99%+ accuracy. Streamlined reporting procedures reducing investigation turnaround by 18%. Maintained 100% regulatory compliance and audit-ready documentation.
Customer Support & Technical Operations Specialist
Telus International Philippines
·
August/2019
–
Present
Supervised remote support team maintaining 95%+ QA scores. Managed shift resource allocations for enterprise operations. Provided Tier-2 technical support achieving 88% first-contact resolution rate.
Contract Customer Operations Representative
VXI Philippines
·
April/2019
–
Present
Handled high-volume inbound communications and client intake for telecommunications accounts. Maintained client account records and routed complex escalations per protocol.
