Skills
ESL Online Teacher
5-10 Years
Cuatomer Support
5-10 Years
Fraud Analysis & Risk Assessment
6 Months to 1 Year
Coaching > Homeschool > Teaching
5-10 Years
Customer Support > Customer Service > Fraud detection
2-5 Years
Communication
10+ Years
Microsoft Office Suite
5-10 Years
- Customer Service
10+ Years
CRM Systems
5-10 Years
Compliance & Documentation
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
ESL Instruction / Language Teaching
5-10 Years
Experience highlights
ESL Tutor
Bibo Global Opportunity Inc. / Engoo
·
March/2018
–
/
Delivered personalized English lessons to international students using interactive methods. Developed grammar, vocabulary, and pronunciation skills. Maintained high satisfaction ratings and student retention.
Call Center Agent - Fraud Specialist
Teleperformance
·
May/2016
–
Present
Investigated and resolved fraud cases to minimize financial losses. Provided timely customer assistance with high satisfaction ratings. Collaborated on fraud detection process improvements.
Call Center Agent - Customer Service Representative / Technical Support / Law Enforcement Analyst
Qualfon Cebu Philippines Inc.
·
September/2009
–
Present
Resolved technical and billing issues for diverse client accounts. Documented law enforcement requests in compliance with regulations. Consistently exceeded key performance metrics.
Dining Service Crew
Jollibee
·
December/2004
–
Present
Delivered efficient service in high-volume environment. Contributed to daily sales targets. Maintained cleanliness and organization of dining areas.
