Skills
Customer Support
10+ Years
Customer Support > Email Support
10+ Years
Customer Support > Technical Support
10+ Years
Experience highlights
Insurance Claim Representative
Asurion
·
May/2023
–
Present
Assist customers inquiries in regards with their insurance plans. Process claims for lost, stolen or damage phone. Assign repair to nearest store and send replacement when needed. Track shipping and identifying reasons why some claims are denied. After successfully process the claims, we upsell other insurance products offered by Asurion
Customer Service Representative
IQOR Philippines
·
September/2021
–
Present
Assist customer activating their line and changing plans. Troubleshooting phone for network related issues. Offer plans upgrades, phones and other promotions. Upsell by adding a new line or buying new phones or devices.
Customer Service Representative
Panasiatic Solutions
·
March/2013
–
Present
Assisting customers in activating their phones and answering customer inquiries. Conduct troubleshooting steps for hardware and service issues. Handling escalations, billing issue and payments.
