Operations & People Leader Driving Team Performance, Process Excellence, and Scalable Growth

Verified

$15/hr

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Results-driven Operations & Customer Success Leader with 8+ years of experience scaling remote teams and optimizing workflows.

Customer Support 5-10 Years

Customer service 5-10 Years

Leadership experience, collaborative, problem-solving 5-10 Years

Account Management Support 5-10 Years

Operations & Workflow Management 5-10 Years

Client Success Specialist

Disputifier Inc · November/2024 – /

Manage relationships with merchants, providing strategic recommendations to improve fraud prevention coverage and account performance.

Maintain high levels of customer satisfaction through proactive issue resolution and consultative support.

Collaborate with internal teams to address escalations and ensure timely resolution of merchant concerns.

Leverage AI tools and documentation processes to improve response quality and operational efficiency.

Consistently balance accuracy, speed, and cust

Support Team Manager

HeyMilo · June/2024 – Present

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