Virtual Assistant/Account Success Manager/Freelancer

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With a background in account management, customer service, and administration, I have developed a proven ability to streamline operations and support client success. I thrive in fast-paced environments, resolving issues quickly while maintaining excellent service standards. My goal is to add value by combining organizational skills with a customer-first mindset.

Skills & Experience

Skills

Account Management 2-5 Years

Client onboarding, reporting, and issue management 2-5 Years

Marketing > Content Creation > Social Media Content Creation Less than 6 Months

Content Writing 6 Months to 1 Year

Experience highlights

ACCOUNT SUCCESS MANAGER/ CONTENT WRITER

Quantum Agency · May/2021 – Present

Managed a portfolio of key client accounts, ensuring
high levels of customer satisfaction and retention.
Directed client communications, ensuring alignment of
project scope, timelines, and deliverables with client
objectives.
Analyzed campaign metrics using tools such as Google
Analytics and SEMrush, providing actionable insights
and performance reports to clients on a regular basis.
Collaborated with cross-functional teams, including
creative, technical, and analytics departments, to

ONLINE ESL TEACHER

S.E.E · February/2015 – Present

Taught students basic English skills, such as listening,
reading, writing, and speaking.
Provided English skills assessment, advising, academic,
vocational and personal assistance to English as a
Second Language students.
Organized, maintained and reported student
performance and progress.
Conducted classes and tutored students for TOEFL and
IELTS.
Provided one-on-one assistance based on individual's
developmental opportunities and academic /
professional goals.

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE · February/2012 – Present

Promptly and methodically responded to customer
inquiries to identify and resolve issues with initiative and
good judgment.
Maintained expectations regarding call quality and
resolution time.
Multi-tasked systems while providing service and
resolving customer issues, upgrades, etc.

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