Skills
Customer Support > Active Listening
5-10 Years
Design > Graphic Design > Canva
1-2 Years
Office and Administration > Computer Literacy
5-10 Years
Experience highlights
Mortgage Broker Assistant
MY OFFSHORE TEAM | ASTUTE FINANCIAL
·
August/2024
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/
Experienced Mortgage Broker Support VA currently assisting 4 brokers with post-settlement processes, client communication, document preparation, and loan application follow-ups. Highly organized, detail-oriented, and well-versed in mortgage workflows, providing seamless and reliable support to brokers and their clients.
MORTGAGE BROKER ASSISTANT
VA PLATINUM | FREEDOMPARK FINANCIAL
·
August/2022
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Present
Experienced Mortgage Broker Support VA skilled in handling end-to-end administrative tasks, client communication, document preparation, and loan application follow-ups. Detail-oriented, organized, and knowledgeable in mortgage processes, providing seamless support to brokers and their clients.
PROCESS TRAINER
WIPRO LTD | UNITED AIRLINES
·
July/2017
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Present
Started my career in customer support and steadily worked my way up to leadership roles, with my highest position being a Process Trainer. Along the way, I also served as a Service Director, gaining valuable experience in team management, process improvement, and delivering excellent service at every level.
Technical Support Representative
CONVERGYS | MS XBOX AOC
·
August/2016
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Present
Assist technical issues/concerns from Xbox customers.
Technical and Customer Support Representative
QUALFON | STRAIGHT TALK WIRELESS
·
April/2015
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Present
Tier 2 support whom handles escalated calls.
