Virtual Assistant | Administrative, Customer Support & Technical Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a highly organized, reliable, and tech-savvy professional with over 10 years of experience in software development, technical support, customer service, team leadership, and client coordination. I have worked with international stakeholders and enterprise clients, managing multiple priorities, resolving issues, preparing reports, maintaining documentation, and ensuring tasks are completed accurately and on time.

I am currently seeking opportunities as a Virtual Assistant where I can use my technical expertise, communication skills, attention to detail, and problem-solving abilities to provide reliable and professional support. I am adaptable, quick to learn, and committed to helping clients and businesses work more efficiently.

Skills & Experience

Skills

SEO Less than 6 Months

Software > Databases > SQL Server 10+ Years

10+ Years

Team Leadership 2-5 Years

Aws 2-5 Years

git 5-10 Years

C# 10+ Years

SSRS 5-10 Years

- Customer Service 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 10+ Years

Azure 5-10 Years

Experience highlights

Software Development Associate

Willis Towers Watson · April/2019 – Present

Led team supporting Financial & Employee Benefits System. Designed backend services using C#, MVC/MVVM, MSSQL. Directed Azure migration, SSO implementation, secure file transfers. Developed SSRS reports, optimized SQL queries, integrated systems via REST/SOAP APIs. Mentored junior developers.

Senior System Analyst

Accenture · August/2018 – Present

Collaborated with project managers and international stakeholders on healthcare system initiatives. Coordinated deployments, maintained documentation, monitored application health, responded to production issues. Developed software solutions using C# and MVC.

Software Engineer II

Medilink Network Inc. · August/2015 – Present

Worked with clients, QA teams, and developers on software enhancements. Coordinated project tasks, created documentation, assisted troubleshooting. Managed server deployments, developed REST APIs and enterprise applications using C# and .NET.

SEO Specialist

ChitrChatr · March/2014 – Present

Conducted keyword research and optimized website pages for search engine rankings. Performed SEO audits, monitored analytics, tracked rankings. Collaborated with content and development teams on best practices and competitor analysis.

Customer Service Representative - Shakey's Pizza Delivery

MIROF Resources, Inc. · September/2010 – Present

Managed high-volume inbound calls, processed food delivery orders, coordinated delivery schedules. Maintained accurate customer records, handled inquiries and complaints professionally. Coordinated with dispatchers for timely order fulfillment.

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