Customer Care Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Conversational

Professional Summary

- I have been working in the BPO industry for almost 14 years now. I have worked as a Billing consultant, TSR, CSR, Data Entry Agent, Chat and Email S

Skills & Experience

Skills

Answering Tickets Less than 6 Months

Customer Support > Sales Support > Account Acquisition 5-10 Years

Customer Support > Sales Support > Lead Generation 2-5 Years

Customer Support > Technical Support 5-10 Years

Professional Services > Business development? 5-10 Years

Time Management 10+ Years

Chat and Email Support 2-5 Years

Experience highlights

Customer Care Support

Parasym · September/2024 – /

Handle and respond to support tickets via Zendesk.
Troubleshoot and resolve customer issues efficiently.
Maintain a high level of customer satisfaction through timely and accurate responses.
Collaborate with team members to escalate and resolve complex issues.

Channel Partner Manager

Ekahau · October/2022 – Present

- Build and maintain professional relationships with key personnel in partner accounts.
- Coordinate company resources to achieve partner performance goals.
- Meet sales targets and strategic objectives for assigned partners.
- Lead joint planning processes to set performance objectives and milestones.
- Continuously assess partners' needs.
- Collaborate with partner sales resources to sell to end users.
- Manage channel conflicts through effective communication and adherence to engagement rules

Freelance Marketing VA - Real Estate

Private · October/2021 – Present

I worked as a part time Marketing VA for a real estate client (USA - Missouri)

My daily tasks are:
- Creating and running SMS campaigns to Buyer and Seller Leads via CallRail and Smarter Contact.
- Qualifying Leads via call and SMS messaging.
- Pulling paid Buyer and Seller Leads using PropStream, Cameron Dunlap, and Direct Skip.
- Skip Trace Leads using Direct Skip for better hit rate.
- Creating and running email campaigns using MailChimp.
- Uploading skip traced leads in Podio (CRM) and upda

Business Development Executive | Digital Marketing Executive

Maitek Solutions | EMAPTA Versatile Services · January/2020 – Present

I worked as a Digital Marketing Specialist and Business Development Executive for MAITEK SOLUTIONS. Catering to the EDU market for IMPERO products formerly known as NETOP in the UK & Ireland territory.

Because of the GDP Rules in the UK & Ireland, we are not allowed to do cold calls. Instead we reach out to schools and corporate businesses using non voice methods like Email, LinkedIn and other social media platforms.

* Generate leads using Sales Navigator, Google search, LinkedIn, and EU Schoo

Medical Insurance Sales Representative

DATAMATICS UK · October/2019 – Present

- Offering Life and Medical Insurance to Customers
- Calling and sending emails to potential customers in the UK
- Explaining the benefits of the Insurance we have for them to have knowledge about it
- Presenting some of the Insurance we have and our partner providers

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