E-commerce VA | Customer Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

E-commerce – Proficient in using Shopify for order management and Intercom for handling customer inquiries and support tickets.

Skills & Experience

Skills

Customer service 5-10 Years

Order Management 2-5 Years

Chat/Email Support 5-10 Years

E commerce - Shopify Less than 6 Months

Intercom 2-5 Years

Project Management 1-2 Years

Data Entry 2-5 Years

Shopify 2-5 Years

Ticket management (e.g., Zendesk, Intercom, etc.) 2-5 Years

Slack & Communication Tools 2-5 Years

Experience highlights

Customer Support

Rushfaster · April/2022 – Present

- Engage with customers professionally and efficiently through chat and email using the Intercom platform, ensuring prompt responses that leave a lasting positive impression.

- Provide clear, accurate, and insightful assistance on product details, order updates, and general inquiries, helping customers make informed decisions.

- Meticulously review and process incoming orders from Shopify, verifying accuracy, completeness, and adherence to customer specifications.

Email Outreach | Quality Analyst

OfficePartners360 · September/2018 – Present

- Communicate proactively with suppliers via email to request essential product information, ensuring accuracy, compliance, and enhanced online visibility.
- Manage supplier inquiries and concerns efficiently, providing timely follow-ups to foster strong partnerships and seamless collaboration.
- Monitor and uphold communication standards, ensuring all agent interactions with suppliers - via calls and emails - align with company policies and best practices.

Chat Support Representative

Accenture · September/2015 – Present

- Provide real-time assistance to customers regarding PC diagnostics, troubleshooting, and repair recommendations, ensuring a seamless tech support experience.
- Address a wide range of product-related inquiries, including specifications, compatibility, warranty details, and purchase guidance, helping customers make informed decisions.
- Guide customers through basic and advanced troubleshooting steps, offering clear and easy-to-follow solutions to resolve technical concerns.

Technical Support Specialist

Convergys/Concentrix · September/2014 – Present

- Address customer inquiries, concerns, and technical requests with accuracy and professionalism, ensuring a seamless support experience.
- Develop and maintain up-to-date service documentation, keeping client references accurate, relevant, and easily accessible.
- Take on special projects and ad hoc tasks as assigned, demonstrating flexibility and a proactive approach to business needs.

Logistics Officer | Warehouse In-Charge

LMC · June/2010 – Present

- Oversee the timely and well-organized flow of finished goods (Oils and Shortenings) from storage to dispatch, ensuring seamless inventory management and distribution.
- Manage warehouse operations, including proper storage, inventory tracking, stock issuance, and real-time monitoring to maintain accuracy and prevent shortages or overstocking.
- Coordinate and optimize delivery schedules, ensuring that shipments are dispatched on time while meeting quality and safety standards.

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