Skills
Customer Support /technical support/ Service/ Billing Experience
1-2 Years
MS Excel
1-2 Years
Upselling
1-2 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
online
1-2 Years
- Customer Service
5-10 Years
Client Relationship Management
2-5 Years
CRM > Salesforce
1-2 Years
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Website troubleshooting
1-2 Years
E-commerce Support
1-2 Years
✔️Marketing > Appointment Setting
1-2 Years
Customer Service>Sales
2-5 Years
Experience highlights
Senior Executive 1
BNY/Nomura, EXL
·
March/2026
–
Present
Processed mutual fund transactions, IRA/non-IRA accounts, and reviewed financial forms for regulatory compliance.
Advisor 1 Customer Service / Tech Support E-commerce
Concentrix Philippines
·
February/2024
–
Present
Provided real-time chat support for Square Online and Weebly, troubleshot technical issues, supported payment processing and transaction reconciliation.
Customer Service Specialist
Teleperformance
·
July/2023
–
Present
Assisted customers with inquiries, returns, checkout, billing inquiries, and sales-related concerns via phone in retail environment.
Self-Service Attendant / Pharmacist Assistant
Mercury Drug Corporation
·
September/2021
–
Present
Maintained pharmacy shelves, managed FIFO stock rotation, assisted with medication inquiries and prescription requests under pharmacist supervision.
Kitchen Helper
Kisses Cakes - Suba Bantayan
·
April/2017
–
Present
Assisted with dessert preparation, baking, cake design while maintaining kitchen cleanliness and food safety standards.
